Netfiber Broadband FAQ
Legal Information
What is the delivery time for Netfiber Broadband service?
If your building is ready for service with Netfiber Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.
If your building is not ready for service with Netfiber Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.
What setup do I need at my residence or office in order to subscribe to Netfiber Broadband service?
PC/Laptop/Smart Devices should support the following
- Intel P-IV 2 GHz or higher processor
- 512 MB RAM
- Minimum 2 GB free Hard disk space at the time of installation.
- Operating System: Win 2000 Win XP, Win Vista Win 7
- Ethernet LAN Card/ Port (10/100Base T) with TCP/IP support
- Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 & above, Opera, Google Chrome
- Wi-Fi enabled devices (Smartphone’s, tablets, touchpad’s): If you have opted for @ll Home Solution your devices should support 802.1X, WPA2 Enterprise security features.
Can I access Netfiber Broadband service while travelling or outside my home?
Netfiber Secured Wireless Broadband is an indoor service and cannot be used while travelling. However, if your society/building has enrolled for Netfiber Secured Wireless Broadband campus programme then you may receive coverage in common areas of your society such as lawns, club houses and swimming pools.
Do I need to make any payment at the time of booking the order?
No payment has to be made at the time of booking of the order.
When and how should I pay the subscription amount?
You are required to pay the “Subscription Amount” as mentioned in the plan details on installation post successful service demo at your installation location to the authorised Netfiber installation representative only.
Subscription amount payment can be made in 3 convenient ways
Online payment:
- Net-banking or Credit/Debit Card
- Cash Payment
- Cheque/Demand Draft
- The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)
What is the process of Service Delivery?
Service delivery of Netfiber Broadband is as follows
Authorised Netfiber Sales representative will explain and finalize tariff plan based on your need, and post which he will register the order (NO PAYMENT to made at this stage)
Post placing the order you will receive a call from Netfiber for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
The authorised Netfiber representative will visit subscriber’s premises by appointment to provide a service demo. You are required to pay “Subscription Amount” as mentioned in the plan details to the authorized Netfiber installation representative post successful service demo at the installation location. Service installation will be done within 3 days from the date of realisation of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date. Post successful installation, Netfiber representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information. The following documents need to be submitted along with the SRF.
- I. Valid Proof of Identity (self-attested A4 size photocopy)
- II. Valid Proof of Address (self-attested A4 size photocopy)
- III. One Passport size color photograph
- IV. Original documents should be produced for validation
If you are a foreign national, following documents are required:
- I. Copy of Visa Letter
- II. Copy of Passport
- III. Two local references: Name, Address, Mobile Number & email ID.
You will receive the User ID on your registered e-mail & mobile number.
After completion of installation, Netfiber representative will assist you in generating your Netfiber broadband password through the service login page. Do not share your username and password with anyone, including Netfiber representatives
What should I do when I face issue with my password?
You can change your password online through Netfiber Login page and Self Care portal or contact Netfiber Care on support@netfiber.in, the executive will assist you to set up your new password.
Are there any additional cost, that I am expected to pay besides installation charges?
A CAT 5 cable shall be provided at no extra cost, however, cable-laying through casing and capping will be charged at Rs.15 per foot. The same is payable directly to the authorised Netfiber Installation executive.
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